Keep communication open wherever you are and whatever the resources with Unified Messaging. Your high-value, third-level employees and mobile staff members can retrieve voicemail via email and email via phone.

Key Benefits
Gain flexibility
Increase mobile staff productivity
Keep high-value, third-level workers connected
Build effective communication

Features
Centralized media center - Save time by accessing all of your messages and
communication in one location.
Email messages via phone - Quickly retrieve emails translated to voice-messages.
Phone messages via email - Instantly retrieve voice-mails transcribed to text.
Integration with business applications - Seamlessly integrate Unified Messaging with
front- and back-end applications such as GoldMine® and HEAT® as well as other CRM,
service management, and ERP systems.

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System Requirements
SIP Hardware
RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used

Computer Hardware
CPU: 2 GHz Intel® Pentium® IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
512 MB RAM
2GB HDD
XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
100-MBit LAN card and 100MBit switched LAN (or vLAN) with TCP/IP network participation is required

Required Software
Windows® 2000 Professional or Server w/Service Pack 3 or Windows 2003 Server
TCP/IP configuration (domain membership is recommended, but is not required)
Internet Explorer® 6.0 or higher

Optional Software
SAPI5-compliant Text-to-Speech (TTS) engine(s)
ScanSoft SpeechPearl® 8.0 Automatic Speech Recognition (ASR) engine
See the checklist for information regarding installation of optional software