Promote efficiency and develop strong, loyal customer relations with IP Contact Center. Designed with small to medium-sized and distributed enterprises in mind, IP Contact Center gives growing businesses the flexibility to compete with larger industry players.

Key Benefits
Increase customer retention and loyalty
Reduce operating costs
Drive new business and revenue
Reduce complexity
Monitor, measure, and manage call times

Features
IP-based solution - Leverage your existing infrastructure to reduce your overall cost
of ownership.
Real-time and historical reporting - View real-time data and tap into 40 pre-built
historical reports through an easy-to- use graphical dashboard. 
Agent dashboard - Drive higher volumes of calls per agent by making it easier to
deploy, support, and change in any environment.
Advanced skills based routing - Improve customer satisfaction by ensuring the
appropriate agent handles each call with skill-based and data-directed routing rules.
Virtual agent - Reduce mundane call center duties and increase job satisfaction by
automating tasks, while still giving customers the option to talk to a valued staff
member at any time.
Web-based application builder - Change the messaging to your customers or change
call routing options with this easy-to-use GUI application.
Integration with business applications - Seamlessly integrate IPCC with front- and
back-end applications such as GoldMine® and HEAT® as well as other CRM, service
management, and ERP systems.

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System Requirements
SIP Hardware
RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used

Computer Hardware
CPU: 2 GHz Intel® Pentium® IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
512 MB RAM
2GB HDD
XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
100-MBit LAN card and 100MBit switched LAN (or vLAN) with TCP/IP network participation is required

Required Software
Windows® 2000 Professional or Server w/Service Pack 3 or Windows 2003 Server
TCP/IP configuration (domain membership is recommended, but is not required)
Internet Explorer® 6.0 or higher

Optional Software
SAPI5-compliant Text-to-Speech (TTS) engine(s)
ScanSoft SpeechPearl® 8.0 Automatic Speech Recognition (ASR) engine
See the checklist for information regarding installation of optional software