Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEAT's server-based, thin client computing system, technicians can access HEAT® to view and manage issues via a Web browser.
Benefits
Allow technicians greater mobility and access to real-time data through one
centralized database
Reduce costs and increase efficiency by handling administration at a central location
Keep data secure on the server behind your corporate firewall and during remote
access and transmission through full encryption
Leverage existing infrastructure and maximize investments for faster ROI, without
resorting to costly solutions like Citrix Meta-Frame® or Metilla®
Implement with ease by allowing remote users to get up and running quickly with just
a URL - no client installation required
Features
Zero-footprint, server-based computing - Use the power of a client/server application
with the distribution capability of a Web application.
Same look as HEAT - Reduce training time and corresponding data input errors by
using familiar software.
Clientless installation - Eliminate the need for installation of software, maintenance and
upgrades on the client's desktop PC with access via Internet Explorer.
Consistent functionality - View your customized version of HEAT and use its core
functionality through a Web browser.
Concurrent user licensing schema - Avoid fix-node licensing, and purchase only the
number of concurrent licenses that you need.
Single source administration - Provide a one-stop facility for administration for most of
your HEAT configuration and save time and training costs for multiple environments.
Ease of installation - Install iHEAT within fifteen minutes on your own, unlike
competitive products which require multiple days of professional installation.
System Requirements
Java T and Microsoft® Windows® technologies can be utilized with iHEAT. By
providing exactly the same graphical user interface (GUI) format as standard HEAT
software, iHEAT offers a Web solution that requires no additional training.
Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server or
Microsoft Windows 2003 Server.
Microsoft Internet Information Services (IIS) server 5.0 or higher
HEAT 7.0 SP 1 or higher
