HEAT® PowerDesk
An Affordable, Practical Help Desk Solution

Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations. Based on award-winning software, HEAT® Power Desk provides top-quality entry-level service.

Benefits
Meet service level agreements with confidence
Increase overall operational effectiveness
Proactively solve problems
Streamline repetitive tasks
Improve customer satisfaction

Features
Autotasks - Send email, print work orders, or launch other applications all with a
single keystroke.
Quick features - Define simple repetitive tasks, accessible with a single click.
Automatic ticket generator (ATG) - Automatically creates new call tickets and update
existing tickets via a variety of sources.
HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to
an issue, updated and closed automatically.
Comprehensive reporting tools - Get the right answers with Answer Wizard T ,
"consultant-in-a- box," bringing you defined reports and solutions to your questions.
Scalable solution - Utilize the totally compatible HEAT Service & Support software, as
well as any other FrontRange products, to expand your capabilities as your company
and functionality requirements grow.

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System Requirements
GoldMine Compatibility
GoldMine Corporate Edition 6.0 or higher

Client workstation operating systems
Microsoft® Windows® 98SE
Microsoft Windows Me
Microsoft Windows NT® 4.0 Server/Workstation (service Pack 6a)
Microsoft Windows 2000 Server/Professional (service Pack 3 and higher)
Microsoft Windows 2003 Server/Professional
Microsoft Windows XP (Service Pack 1a and higher)

Database Management Software
Microsoft Access 2000/2002/2003
Microsoft SQL Server 2000 SP 3 or higher

Auto Ticket Generator System Server requirements (e-mail traffic, CPU, RAM)
Minimum (low-volume of email): Intel® Pentium® single processor with more than 32 MB of RAM
Recommended (high volume of e-mail): Intel Pentium II and III with more than 64 MB of RAM

System Requirements
CPU: 166 MHz Intel Pentium, Intel Pentium II or III or higher
Hard disk: at least 200 MB of free space
RAM; 32 MB or 64 MB
Microsoft Internet Explorer® 4.x or later is required to view HTML.

Server Recommendations
Server RAM and CPU requirements vary depending on your database and the following factors: network operating system, database application, database size, number of simultaneous users on the network, number of records.