HEAT® Plus Remote Support Suite
Secure Online Customer Support

Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet.

Benefits
Increase first-call resolution 
Reduce support costs
Increase customer satisfaction
Eliminate installation and maintenance of client software
Securely protect remote support activities

Features
LANDesk® technology - Enable instant support anywhere, anytime without deploying
and maintaining costly client software with firewall-friendly technology that uses SSL-
encrypted sessions.

Incident resolution tools - Utilize remote control, real-time system information, chat,
file transfer, remote execute, and reboot for efficient problem solving.

Reliable application-layer remote control - Eliminate potential conflicts with video
drivers.

On-demand technology - Eliminate costly installation and maintenance of client
software by downloading and installing onto the remote PC only when absolutely
needed.

SSL-encrypted - Provide secure support for remote PC's via the Internet. 

Fast installation - Achieve easy-to-use, instant support on your existing infrastructure.

Request Further Information on HEAT Plus Remote

System Requirements
Server Install
OS: Microsoft® Windows NT® 4.0 SP6a, or Windows® 2000 SP3, or Windows XP Professional
Disk Space: 10 MB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection (You will receive better performance using DSL, Cable, or a Satellite connection.)

Console
OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 5 MB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later recommended)

Client
OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free space
Memory: At least OS-required minimum RAM
Network connection: At least a 56k TCP/IP network connection
Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)

Resident Client
OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
Disk Space: 500 KB of free disk space
Memory: At least OS-required minimum RAM
Network connections: At least a 56k TCP/IP network connection

Broker Admin Web site (Secure Configuration only)
Web Server: Microsoft IIS 5.0 or greater
Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later