GoldMine ® Premium Edition
Focus on Customer Relationships

GoldMine Premium Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Premium enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect.

Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium delivers software the way you want it.

GoldMine Premium Edition adds a service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.

Relationship Management

GoldMine Premium Edition consolidates customer information in one convenient
location, which enables sales, service and marketing teams to view consistent data
and similar facts across all facets of the organization

Contact list views include preview panes for quick navigation to detailed information
of any contact. 

Contact record tabs can be reordered per user specific requirements and more can be
displayed on the screen for added information

Gain a holistic view of any customer maintained in GoldMine to effectively
communicate with the entire client base

Daily Activity Management features enable all users to manage day to day tasks and
email conversations

Activity List preview pane visually displays open and closed activities, email
communications and more

Quickly schedule calls, appointments, and to-do's for any contact with the click of a
button

Calendar views provide insight into each users daily, weekly and monthly activities.
Group calendars enable managers to view subordinates calendar information

Sales Management
Opportunity Management

GoldMine helps sales agents and sales manager maintain a consistent selling process
with visible results

Assists account representatives in determining which markets they sell most
effectively, which competitors they have a higher chance of winning against, and what
sales activities and tactics can help shorten a sell cycle for optimal customer wins

Quickly create Projects based off of opportunity information.  GoldMine allows you to
track detailed information about the clients, project status, source, and timeframe of
any project

Forecast features allow managers to view each opportunity in the system and enable
all levels of management understand the big picture, to help keep sales cycles on
track

Compare actual sales and forecasted sales vs. quota so users stay focused on
reaching their sales quotas

Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation
Campaign Management

Improve marketing effectiveness and target the right contacts for each campaign by
using intuitive campaign creation features in GoldMine

Better understand your customer targets and marketing activities.

Campaign wizard helps lists contacts which qualify for specific campaigns,
automatically generate each user's activities and helps marketing managers create and
initiate email campaigns.  

Lead Management

Analyze the value of various lead characteristics using the Leads Analysis tools in
GoldMine Premium Edition

Automated process helps automate common business tasks such as sending emails,
updating lead information, or scheduling lead activities

Track sales for closed loop reporting and campaign effectiveness

Customer Support
Case Management

Customer Service and Support functionality enables tracking, resolution and reporting
of service requests resulting in improved client satisfaction and better customer
retention

Customer service center permits all support agents to accept incoming service
requests, be alerted with upcoming and urgent cases, and share client information
across support teams

Places important client information in the hands of your service agents so they can
resolve service request quickly and accurately 

Knowledge Base

GoldMine users can leverage powerful Knowledge Base features to help analyze and
resolve customer service issues

Supports an organizational content structure for all teams to access, as well as, each
user can develop their own, individual knowledge base content

Easily store content in comprehensive file and folder formats, and search knowledge
base by keywords, topics and more

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