About Forward Thinking Consulting Services

In order for your experience with any software product to be a successful one, there are a number of key elements that must be assessed, reacted upon and re-assessed. These include:
  Business Analysis
  Business Processes
  Selection of Software
  Implementation
  Customisations, including report writing
  Specialised and customised training for both Management and Team Members
  Telephone Support
  Maintenance
  Continuous improvement in processes and technology

What does this mean for you?
It means that your experience is not a one-off install of a software product. Our aim is to continually improve the way that your organisation is doing business.

We can achieve this by giving you the tools to analyse your sales, productivity and efficiency levels as well as our experience of dealing with a wide range of Industries, which will help give you suggestions and input on what other companies have found successful.

Our extensive network of technology partnerships means that if we can't help you then we make sure that we put you in touch with the right people.

Products that we Support
From the GoldMine suite of products we support:

  GoldMine Corporate Edition (version 5.7 and above)
  GoldMine Premium Edition
  GoldSync
  iGoldMine (formerly known as GoldMine Everywhere)
  GoldMine Mobile

HEAT

Our HEAT experience and expertise is throughout the entire range of HEAT products, including:
  HEAT Service and Support
  HEAT Asset Tracker
  HEAT Self Service
  iHEAT
  HEAT BPAM (Business Process Automation).

Third Party Products
In addition to FrontRange suite of products we also support a large range of third party applications. These range from:
Wireless systems that completely mobilise your sales and service teams while working real-time into your database
Links into accounting packages such as QuickBooks, MYOB, Finance Plus, Attache and Arrow
Enhancement programs including GoldBox, Crystal Reports, QuoteWerks, dbnetgrid and SQL Server

Click here for more information on our Integration Services and 3rd party products

Our Experience
With more than 15 years experience in GoldMine and HEAT, our technicians are more than qualified to assist you with the business analysis, design, installation, training and support of your implementation.
All of our technicians are Certified in GoldMine, GoldMine Corporate Edition and HEAT so you know that you have only the best.
Each of our technicians is actively involved in providing assistance on global newsgroups and are consulted by FrontRange Solutions product management to provide input for the continuing development of GoldMine.
Our active client list of 85 comes from a vast range of industries and from within these organisations we assist an assortment of job roles.

We currently have more than 650 licenses under management and that number is still growing. Please feel free to contact any of our reference sites.

Our Clients
Over the years we have assisted many organisations.
Our industry range includes:
Education - Universities and Tafe's
International Sport
Automotive 
Manufacturing
Real Estate
Accountancies
Business Coaching
Customer Service
Communications
Call Centres
Dentistry and Medicine
Function Centres
Franchises
Hotels/Hostels
Information Technology
Marketing
Retail Stores

Please feel to contact us to speak to any one of our reference sites.

 Over time, we aim to be the best firm in Australia , not by our standards, but by those of others.

Our Commitment to You
As our client, we believe you have the right to expect the following standards from us:
  We will be honest, truthful and up front with you at all times.
  Your business affairs will always be treated with utmost confidentiality.
  To give you better control and understanding of your business, we will communicate clearly with you.
  We will honour our commitments to you absolutely
  Your work will be completed in a prompt and efficient manner
  Your ideas and comments on how we can improve our service to you will be thoroughly explored.
Our team of professionals is always available to help you and more than one person from that team will understand your business.
  We will aggressively seek innovative ideas and solutions to your business needs
  We will explain our fee structure to you up front

In return, we seek the following commitments from you:
  If you are unhappy about any aspect of our service we expect to be the first to know
  As you should treat us with the same honesty and integrity that we provide to you
  We should like you to refer your associates to us if you believe they will benefit from utilising our services

To achieve this goal we will:
Meet your needs in each of the areas of our expertise.
Recruit, train and promote outstanding people who are selected and rewarded solely on merit.
Implement superior systems to ensure consistent quality is produced at all times.
Embrace and welcome change after evaluation of its merits.
Be known for honesty, leadership and open and responsive communication.
Develop and nurture relationships with other professionals to be able to offer you the very best.
Make optimum use of our management knowledge, our technology and the talents of our people.